Currency exchange may be done at the Front Desk (3rd Floor of the hotel) or at the Cashier desk (3rd floor of the Plaza). This service is for hotel guests only and is limited to US$1,000 per exchange. We are unable to exchange yen for some currencies , such as Korean won, Indonesian rupiah, Malaysian ringgit and Saudi Arabian Riyal.
We charge an additional fee to continue using your room after check-out time. This fee is 30% of a full day’s rate up until 15:00 (3 pm), from 15:00 – 18:00 (3-6 pm) it is 50% of the day’s rate, and 18:00 (6 pm) or after, you will be charged for a full extra day. Late checkout may not be available and depends on availability of the room.
If you cancel your stay before 15:00 (3 pm) of the day before your scheduled arrival date there is no charge for cancellation. If you cancel your stay after 15:00 of the day before your scheduled arrival date, there will be a cancellation fee of one night’s room charge.
*Separate rules apply for reservations of 5 rooms or more. Please inquire for details.
Children 6 years old or younger may stay free in the same room as their parents if they don’t require an extra bed. One extra bed will be provided free of charge for children 12 years old or younger.
For more information, please call us at 81-3-3943-0996.
Please contact us at least a day prior to your arrival, and we will be happy to make this kind of arrangement for you. To order a custom-made cake, please contact us 3 days before you arrive. You can pay for this service when you check out.
All restaurants are non-smoking; however smoking is permitted in private rooms at all restaurants except for Camellia. There is a smoking section in the Main bar, Le Marquis. However, due to the small number of seats available in the section, we recommend booking in advance.
Children under 6 are not permitted at Camellia for lunch and dinner, or at Il Teatro for dinner. Minors are not permitted in the main bar, Le Marquis. Other than that, children are welcome in our restaurants.
There is a nursing room on the ground floor of the hotel and the Plaza B1 floor. (It is open to women only.) In addition, some of the women’s rest rooms have diaper changing tables, and one of the men’s rooms (on Plaza 2F).
On weekends and holidays, Hotel Chinzanso Tokyo runs a shuttle bus between the hotel and bus stop No. 7 outside the West Exit of the Ikebukuro JR Station. The hotel can also charter a bus for you.
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We have wheelchairs available at no cost. However, there are a limited number, so please let us know in advance if you need one. Please ask about wheelchair availability at the information desk or concierge desk. We also have wheelchair-accessible bathrooms and a wheelchair-accessible entrance to the Garden. We have a special wheelchair-accessible route through the garden.