Our services

A trip to Hotel Chinzanso Tokyo is a vacation in itself.
During your stay at Hotel Chinzanso Tokyo, enjoy not only lush forested gardens, but also a wide range of special services.

Concierge services

24-hour customer support

  • Bilingual staff assistance
  • Sightseeing and restaurant reservations
  • Travel arrangements (trains, flights, theaters, etc.)
  • Car arrangements (hired cars and taxis)
  • Airport pick-up (greeter or car)
  • Postal service
  • Babysitting (details)
  • Pet sitting
  • Electric bicycle rental
  • Special occasion services (flowers, fruit, cakes)

Turndown service

In addition to cleaning your room every day, our courteous staff helps you get a good night's sleep by closing curtains, turning on bedside lights, replacing towels and preparing an ice bucket.

Activities exclusively for hotel guests

Guests can enjoy various unique experiences at Hotel Chinzanso Tokyo.

Flexible check-out

You can settle bills in advance, before 10 a.m., to prevent any delays when you depart at the more crowded checkout time.

Private dog park

Serenity Garden on the 5th floor of the hotel provides a footbath, playground equipment and about 40m2 of outdoor space for guests to enjoy with their canine companions.

To use the dog park, please inform our staff at the concierge desk after check-in.

Other ServicesItems marked with an asterisk (*) require a fee.

  • Express check-in

    Repeat guests can check in with a signature.

  • Wake-up call

    Receive a call at the time of your choice.

  • Late-night call assistance

    Call assistance between rooms (operator prevents dialing mistakes) from midnight to 5 a.m.

  • Voicemail

    Voicemail stores phone messages from inside and outside the hotel.

  • Free morning and evening newspapers

    1 English and 5 Japanese newspapers are available.

  • Free ice cubes (6F~14F)

    Ice machines are installed on each guest room floor.

  • Rental umbrella

    Umbrellas are available at each hotel entrance, the garden exit and Kabuki-mon Gate

  • Jogger service

    For guests going jogging, we provide a free hand towel and mineral water.

  • Shoeshine service

    Shoes are polished and delivered by 7 a.m. the next morning when hung on the doorknob by 1 a.m.

  • Equipment rental

    Humidifiers, pillows (6 types), transformers, welfare equipment, equipment for children, etc.

  • Valet parking service*

    Loading and unloading cars

  • Laundry and pressing service*

    Regular laundry, one-hour quick press, nighttime laundry, etc.

  • Mending service*

    Clothing repairs (partially free)

  • Hand car wash*

    Body wash, body wash & interior cleaning, or body wash and body coating

  • Private nurse and caregiver services*

Meet special needs

Reservations & Inquiries

Reservation desk

Phone: +81 3 3943-0996

(9 a.m. to 8 p.m.)