Hotel Chinzanso Tokyo © 2017

FAQ Hotel Chinzanso Tokyo

Hotel in Tokyo
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FAQ

Questions about Accommodations

Questions about Restaurants & Bars

Questions about Banquets and Meetings

Other Questions About the Hotel

We accept the following major credit cards: Visa, American Express, Mastercard, Diners Club, JCB and several others that are commonly used in Japan.
Currency exchange may be done at the Front Desk (3rd Floor of the hotel) or at the Cashier desk (3rd floor of the Plaza). This service is for hotel guests only and is limited to US$1,000 per exchange. We are unable to exchange yen for some currencies , such as Korean won, Indonesian rupiah, Malaysian ringgit and Saudi Arabian Riyal.
Check-in is available starting at 15:00 (3 pm). If you arrive earlier than this, we will hold your luggage for you until your room is available. Check-out time is at 12 pm.
We charge an additional fee to continue using your room after check-out time. This fee is 30% of a full day’s rate up until 15:00 (3 pm), from 15:00 – 18:00 (3-6 pm) it is 50% of the day’s rate, and 18:00 (6 pm) or after, you will be charged for a full extra day. Late checkout may not be available and depends on availability of the room.
We will do our best to accommodate your request.
If you cancel your stay before 15:00 (3 pm) of the day before your scheduled arrival date there is no charge for cancellation. If you cancel your stay after 15:00 of the day before your scheduled arrival date, there will be a cancellation fee of one night’s room charge. *Separate rules apply for reservations of 5 rooms or more. Please inquire for details.
Children 6 years old or younger may stay free in the same room as their parents if they don’t require an extra bed. One extra bed will be provided free of charge for children 12 years old or younger. For more information, please call us at 81-3-3943-0996.
Please contact us at least a day prior to your arrival, and we will be happy to make this kind of arrangement for you. To order a custom-made cake, please contact us 3 days before you arrive. You can pay for this service when you check out.
We recommend reservations for most of our restaurants. A few, like Café Foresta and The Bistro, do not accept reservations.
Yes, all of our restaurants are wheelchair-accessible, but it would be helpful if you let us know that you’ll be coming in a wheelchair at the time you make a reservation.
All restaurants are non-smoking; however smoking is permitted in private rooms at all restaurants except for Camellia. There is a smoking section in the Main bar, Le Marquis. However, due to the small number of seats available in the section, we recommend booking in advance.
Children under 6 are not permitted at Camellia for lunch and dinner, or at Il Teatro for dinner. Minors are not permitted in the main bar, Le Marquis. Other than that, children are welcome in our restaurants.
Yes, Camellia, Mokushun-do and Le Marquis are available.
If you let us know two days in advance that you are celebrating a special occasion, we can prepare a birthday cake, special cocktail, bouquet of flowers, etc.
We can accommodate dietary restrictions if you let us know about them at the time you make a reservation.
The standard amount of time is a year, but for a large meeting or banquet, please contact us even earlier if you can.
All of our banquet and meeting rooms have both wired and wireless Internet available, for a fee.
We can prepare a smoking venue at a meeting or banquet upon request.
Parking is available for up to 400 cars. There is a fee for parking. Guests staying at the hotel will be given a discount.
There is a shuttle bus between the hotel and each airport (Narita and Haneda Airports). Learn more about traveling to/from Narita Airport herehere , and about traveling to/from Haneda Airport here.
No, however, we can arrange a babysitter to stay with your children in your room. Please ask the concierge for more information or to reserve a babysitter. Concierge tel.: 81-3-3943-2222
Yes, please purchase them at our front desk (3rd floor of the hotel) or the cashier desk (3rd floor of the Plaza).
There is a nursing room on the ground floor of the hotel and the Plaza B1 floor. (It is open to women only.) In addition, some of the women’s rest rooms have diaper changing tables, and one of the men’s rooms (on Plaza 2F).
For reservations, please contact the information desk or concierge.
Please come to the information desk or the concierge desk. However, after a week we give items brought to the Lost and Found to the local police station.
On weekends and holidays, Hotel Chinzanso Tokyo runs a shuttle bus between the hotel and bus stop No. 7 outside the West Exit of the Ikebukuro JR Station. The hotel can also charter a bus for you. For more information, click here
We have wheelchairs available at no cost. However, there are a limited number, so please let us know in advance if you need one. Please ask about wheelchair availability at the information desk or concierge desk. We also have wheelchair-accessible bathrooms and a wheelchair-accessible entrance to the Garden. We have a special wheelchair-accessible route through the garden.