Hotel Chinzanso Tokyo © 2019

Rooms & Suites - Services Tokyo Hotel

Hotel Chinzanso Tokyo


When you wake up at Hotel Chinzanso Tokyo, open the curtains and take a look outside at the vast garden bathed in the morning sunlight, or the skyline of Tokyo spread out before you. Indulge yourself with breakfast in your room, an excellent  way to start your day before you treat yourself to our luxurious spa.

Our Services for your Stay

Concierge services Our concierge staff is at your disposal 24 hours a day to help you with any arrangements you need. Tokyo sightseeing, entertainment, tourist information, a variety of tickets, events in the hotel and consultation on travel arrangements, such as restaurant recommendations and reservations.
・Staff are all fluent in at least two languages.
・Various types of tourism, restaurant booking, tours, guides
・Various travel arrangements (rail, air tickets, car rental, taxi)
・Airport pick-up arrangements (greeter, car)
・Handling of postal services
・Babysitter, pet sitter arrangements
・Rental of telecommunication equipment such as mobile phones
“handy” A complimentary personal smartphone amenity in all rooms.
・Unlimited and FREE Local calls
The local number also serves as room-to-room or virtual extension during user’s stay.
・Free International Calls
Completely remove roaming change and allow guests to stay connected with friends and family.
・Unlimited and FREE Internet Access
Keep users online whenever they go to engage with friends and family on social media or look for information. Gone are the days of searching for free Wi-Fi hotspots on the go.
・City Map
Lets user explore the city freely with a built-in map to search for places and get directions.
・App Drawer
Home to the most used apps such as browsers, social networks and email pre-installed on the device.
・LUXOS City Guide
Real-time travel recommendations integrated seamlessly in the homepage newsfeed, helping users discover the city’s best hidden gems.
・Exclusive Brand Promotions
Real-time exclusive brand discounts and deals are offered to users on the device.
・Erase Data Function
Wipe data through one simple click after use, and an auto-erase function is triggered every time a guest checks out from the hotel.
Room service Available 24 hours a day
Private bar Mini-bar stocked with drinks and snacks
Valet parking service Car parking service (for a fee)
Wake-up call Personal call by staff
Voicemail Set up available
Laundry service One hour pressing, overnight laundry, etc.
Mending service By request. Clothing repair (some free)
Car wash Hand-wash
Hand-wash with a choice of 3 different types of service
Babysitting/childcare The concierge can arrange a babysitter in your room or in the hotel’s child care room.
Useful while attending a wedding, reunion, party, or other event.
・Fees: details available upon request
・For reservations: reserve at least 4 business days before desired date by contacting the concierge
Services for children ・Children under the age of 12 stay free in the same room as their parents
・Baby kit available, including crib, stuffed animals, baby lotion, baby shampoo, etc.
・Rental of various equipment available, such as bottle warmer, bottle sterilizer and baby bottles
Policy on Pets Pets are allowed if they meet certain conditions: a cat or small dog must weigh less than 7kg, be vaccinated based on our local laws, and stay with you. You must arrange pet stays in advance by contacting us at (03-3943-7070 Phone)
Umbrellas Available at multiple locations
Barrier free (universal) rooms Available in 2 Superior Rooms
Assistive technology Available on loan: wheelchairs, bath chairs, bath board, bathtub handrail, toilet handrail, bedside handrail, etc
Airport greeting and pick-up service ・Pick-up at the arrival lobby of Narita International and Haneda Airport by bilingual staff; take you to either the hotel or your appointment. (Fee required, advance reservation necessary.)
・VIP greeting service available at Haneda international terminal (greeting at arrival gate, help with immigration procedures, customs and baggage pickup. Hotel transportation not included.)
Other services ・Mineral water and free towels for those who enjoy jogging
・A free shuttle bus between Ikebukuro JR Station (weekends and holidays only)
・Express check-out / flexible check-out
・Free morning and evening paper; your choice of 5 newspapers and an English-language newspaper


For a comfortable night’s sleep


Custom-made Sealy mattresses
Our special edition Sealy mattress has a moderate hardness and “Tech Coil” features that support the entire body for ideal posture.

Bed linens
Our bedding uses 300-thread count 100% cotton sheets with a silky feel. Our feather down comforters are the finest made.

Choose from six different types of down pillows, non-allergenic pillows and buckwheat chaff pillows.

Check in time is 15:00 (3 pm) / Check out time is 12:00 pm
Extra bed in room: 4,320 yen (Baby crib is free)

Late check-out: There is a charge for late check-out.
30% of regular price added: up to 3:00 pm
50% of regular price: until 6 pm
Late check-out depends on availability. We may not be able to accommodate late check-out requests.

Free cancellation until 15:00 (3 pm) the day before arrival. One night room fee charged after 15:00 (3 pm) the day before arrival.

※Separate rules apply for reservations of 5 rooms or more. Please inquire for details.

※ Above prices include sales tax. However, service fee and Tokyo hotel tax will be added.