Welcome to Hotel Chinzanso Tokyo,
the heart and soul of Japanese hospitality

Our concierge staff is at your disposal 24 hours a day to help you with any arrangements you need. Tokyo sightseeing, entertainment, tourist information, a variety of tickets, events in the hotel and consultation on travel arrangements, such as restaurant recommendations and reservations.

• Staff are all fluent in at least two languages.
• Various types of tourism, restaurant booking, tours, guides
• Various travel arrangements (rail, air tickets, car rental, taxi)
• Airport pick-up arrangements (greeter, car)
• Handling of postal services
• Babysitter, pet sitter arrangements
• Rental of telecommunication equipment such as mobile phones

Available 24 hours a day

Mini-bar stocked with drinks and snacks

Car parking service (for a fee)

Personal call by staff

Set up available

One hour pressing, overnight laundry, etc.

By request
Clothing repair (some free) 

Hand-wash
Hand-wash with a choice of 3 different types of service 

The concierge can arrange a babysitter in your room or in the hotel's child care room
Attend a wedding, reunion or party; please arrange when you use our restaurants

• Fees: details available upon request
• For reservations: reserve at least 4 business days before desired date by contacting the concierge

• Children under the age of 18 stay free in the same room as their parents
• Baby kit available, including crib, stuffed animals, baby lotion, baby shampoo, etc.
• Rental of various equipment available, such as bottle warmer, bottle sterilizer and baby bottles

Pets are allowed if they meet certain conditions: a cat or small dog must weigh less than 7kg, be vaccinated based on our local laws, and stay with you. You must arrange pet stays in advance by contacting us at (03-3943-7070 Phone)

Available at multiple locations

Available in 2 superior rooms

Available on loan: wheelchairs, bath chairs, bath board, bathtub handrail, toilet handrail, bedside handrail, etc

• Pick-up at the arrival lobby of Narita International and Haneda Airport by bilingual staff; take you to either the hotel or your appointment. (Fee required, advance reservation necessary.)
• VIP greeting service available at Haneda international terminal (greeting at arrival gate, help with immigration procedures, customs and baggage pickup. Hotel transportation not included.)

• Mineral water and free towels to those who enjoy jogging
• A free shuttle bus between Ikebukuro JR Station (weekends and holidays only)
• Express check-out / flexible check-out
• Free morning and evening paper; your choice of 5 newspapers and an English-language newspaper